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Return &
Exchange Policy
Return Policy (Regular Everyday Orders)
If you're not completely satisfied with any item you may return
any item WITHIN 30 DAYS OF RECEIPT (90 Days
for Holiday Gifts) for exchange or refund,
excluding original shipping & handling charges. Shipping and
handling charges are non-refundable. The customer is responsible
for shipping costs on returned merchandise to Paradise Clothing
Company unless Paradise Clothing Company shipped the
incorrect or defective product. The returned item(s)
must be in perfect condition with the original tags and
labels attached if possible.
Please include a
copy of the return form in the carton, and wrap the package
securely. Please indicate the reason for your return or exchange.
All RETURNS & EXCHANGES must have the
Return
Authorization Form (Included with your order
receipt) enclosed with your returned
products.
(Click here for Return/Exchange
Authorization Form)
We Do Not charge our customers
a Re-Stocking Fee for Returned merchandise - other online retailers would rather
persuade you to exchange your merchandise rather than return it and be charged a
Re-Stocking Fee, we want you to be Happy with your online purchase, if your not
Happy with any of your items, you may return them for a full value credit less
shipping charges. The ONLY time we will ever charge
a restocking fee (20%) is if a customer intentionally shoves returned
merchandise into the return box and sends it back to us Wrinkled and
Discombobbled!
Worn or altered items cannot be returned.
Paradise Clothing Co ships ALL clothing orders Neatly Folded and
Packed, please do your best to try and return merchandise in the same condition
you received them to avoid being charged a Re-Stocking Fee (20%). We don't mean
you have too iron or press the merchandise, just be considerate when returning
your merchandise to Paradise Clothing Co. Mahalo!
Return Policy (Large Special or Corporate Orders)
Special Orders or Corporate Orders placed on your behalf are NOT
RETURNABLE, we will gladly order products for you, but we can not
accept returns on these type orders, when special circumstances
arise, we will always consider Exchanges and Exceptions, please
contact us BEFORE you place Large Special Orders.
Exchanges
Paradise Clothing Co will Ship your Exchanged items back to you
at our cost, Paradise Clothing Co will determine the best rate and
shipper for the exchanged item(s). If you need your item(s) shipped
back to you quicker, please contact us to purchase the additional
postage amount. Most Exchanges are sent back to you USPS Priority
Mail, heavier Exchanges will be shipped UPS Ground.
(Click here for Return/Exchange
Authorization Form)
We recommend that you send your return via an insured carrier.
We are not responsible for lost returns. Customer is responsible
for all shipping charges of returned items. We suggest that you
ship the items and a completed return form via UPS or USPS Insured to:
Paradise Clothing Company
RETURNS & EXCHANGES
3807 Patton Way #101
Bakersfield, CA 93308
You will be notified via e-mail when we receive your return.
Please Note: No returns after 30 days.
Merchandised shipped to Paradise Clothing Company after the 30-day period
will be refused. Paradise Clothing Company reserves the right to refuse
merchandise returns showing evidence of wear, scratch marks or
discoloration. Any merchandise returned not in original condition
will be sent back to the purchaser C.O.D. No
replacement merchandise will be shipped until original merchandise
is received and inspected.
Please allow at least 30 business days from the date the item
is received by Paradise Clothing Company to process a refund. For your
protection, we recommend that you ship your package via UPS
ground or any other standard service that provides tracking.
You can also exchange your item for a different size, color or
product. When providing the return information, just indicate the
new size, color or product. We will ship you the new item upon
receipt of the returned merchandise. If the item you are requesting
is not available, we will notify you via e-mail.
If you have any questions regarding a return, please contact us here
Paradise Clothing
Company Returns
and we will be happy to help you. Thank you for your
cooperation!
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